Back in the 80s, there was this thing called “junk mail”. And it was so called because it involved blanket mailing a mass market with little or no targeting. In other words, the message was irrelevant to a huge proportion of the recipients, so just got thrown in the bin.
Then we discovered targeting, analysis, insight and profiling. And the direct mail messages become more appropriate, relevant, cost effective, and considerably less irritating to the consumer. A classic case of less was more.
I remember the day that “personalised laser text” became available, and we were able to send out mailings with personally addressed letters which referenced the prospect’s other interests. Letters that said (something along the lines of)
Dear Mrs Bloggs,
Because of your interest in the world’s wild places, we wanted to introduce you to our our brand new books which demonstrate the extraordinary and dramatic nature of our own planet earth … from volcanoes to earthquakes ….
The letter, including that simple piece of “personal” text, was enclosed into a small envelope with a miniscule brochure and mailed out. It achieved over three times the response of the standard pre-printed control direct mail letter which was mailed in large envelope with enormous, heavy, expensive brochure
But now the European Union is proposing to take us back to the Dark Ages and the days of blanket mailings. Their new proposed legislation is currently in progress, and will impact every level of prospect marketing.
It’s quite clear that the increasing use of new technology makes revisions to current data law essential, particularly given consumer concern over privacy which has not helped by our own government’s appallingly cavalier behaviour and carelessness with our personal data. (Some of the breaches committed by government departments would have, if committed by the data industry, have caused severe punitive measures. Somehow when it’s the government which gets it wrong, the whole thing just quietly gets swept under the carpet. Rant over…)
However, in addition to technological and social media impact, the traditional media channels will suffer significant difficulties.
A brief summary of the key areas is listed below:
- Explicit consent to be granted by the recipient prior to any direct marketing – either by word or by action. In practice this means that where consent is required, organisations must ask for permission to process data. Without such explicit permission, marketing prospects will not be allowed to receive mailings or cold telemarketing calls. Current legislation allows such mailings and / or calls to be made unless the prospect has actively opted out.
- The customer has the “right to be forgotten” – ie they can insist that their details are emoved from a database in their entirety. This is entirely impractical. Once deleted, when or if that customer appears again on the database (if, for example, rented from a third party list, or in the event that the customer makes another purchase), the customer’s request for deletion will have vanished. So in practice, the “right to be forgotten” should trigger the inclusion of that customer into a ”suppression” or “do not mail” file so that there is no inappropriate future contact.
- Profiling or segmentation may not take place without consent. This will have serious impact on those data businesses which hold shared transactional data from multiple companies, or geo-demographic data, or indeed simply work with marketing profiling models.
- List broking is likely to require significant changes to comply with new legislation.
- The definition of personal data has been extended to include, potentially, IP addresses and some cookies. Quite apart from the fact that an IP address or cookie may be used by a number of individuals, this will make it much more difficult for businesses to analyse and profile web activity. The impact on digital marketing will be significant and, arguably (given that there will be no ability to provide relevant, targeted marketing) counter-productive.
- Cost: DMA (UK) Ltd research shows that complying with the proposed regulation could cost companies an average of £76,000 each. It estimates a total loss to UK industry of up to £47 billion in lost sales. These costs come, in part, from:
- Companies with 250 or more employees will need to appoint a data protection officer
- Under current legislation, subject access requests can be charged at £10 each. Under the proposed new legislation, this charge is to be eliminated. This is likely to result in increased numbers of requests. In addition to the lost revenue from existing volumes of which is likely to increase the number of requests, frivolous and serious.
- Every organisation that suffers a data security breach would have to notify Information commissioner within 24 hours
- Right to compensation from the controller or the processor in the event of processing activity causing damage to a person
- Increased fines / sanctions to be imposed
On the face of it, the picture looks pretty bleak. But there’s no need to despair just yet – there is time to provide our views on required adjustment, amendment and refinement before these proposals are ratified and become law in the UK.
But for that to happen, businesses need to act now. There is a fantastically detailed amount of excellent information to be found at the DMA (UK) Ltd. So have a look and check to see how the current proposals are likely to affect your business and your marketing.
Then we need to write to our MEPs – and the DMA has made this easy by providing this link which has all the vital information, including who your MEPs are. We need to ask them to fight for the fair interests of business.
We’re all for sharing knowledge and information and enjoy a healthy debate, so if you have any questions, views, tips or knowledge, please just “reply” below. Victoria Tuffill – firstname.lastname@example.org 01787 277742 or 07967 148398. Feel free to visit our website. And yes, we’re on Linked In, and Twitter