Monthly Archives: June 2017

Weekly Roundup: Global Cyber-Attack, Google Scan Emails, Political Party Under Investigation, Nuisance Calls Fine

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Malware outbreak in 64 countries, Google scrap email scans, and the Conservative Party face ‘serious allegations’

Global cyber-attack disrupts companies in 64 countries

Corrupted Ukrainian accountancy software ‘MEDoc’ is suspected to be the medium of a cyberattack on companies ranging from British ad agency WPP to Tasmanian Cadbury’s factory, with many European and American firms reporting disruption to services. Banks in Ukraine, Russian oil giant Rosneft, shipping giant Maersk, a Rotterdam port operator, Dutch global parcel service TNT and US law firm DLA Piper were among those suffering inabilities to process orders or else general computer shutdowns.

Heralded as “a recent dangerous trend” by Microsoft, this attack comes just 6 weeks after the WannaCry attack primarily affecting NHS hospitals. Both attacks appear to make use of a Windows vulnerability called ‘Eternal Blue,’ thought to have been discovered by the NSA and leaked online – although the NSA has not confirmed this. The NSA’s possible use of this vulnerability, which has served to create a model for cyber-attacks for political and criminal hackers, has been described by security experts as “a nightmare scenario.”

A BBC report suggests that given 80% of all instances of this malware were in Ukraine, and that the provided email address for the ‘ransom’ closed down quickly, the attack could be politically motivated at Ukraine or those who do business in Ukraine. Recent announcements suggest it could be related to data not money.

The malware appears to have been channelled through the automatic update system, according to security experts including the malware expert credited with ending the WannaCry attack, Marcus Hutchins. The MEDoc software would have originally begun this process legitimately, but at some point the update system released the malware into numerous companies’ computer systems.

 

Google to stop scanning Gmail accounts for personalised marketing data

In a blog published at the end of last week, the tech firm Google have confirmed that they will stop scanning Gmail users’ emails for the sake of accruing data to be used in personalised adverts, by the end of the year. This will put the consumer version of Gmail in line with the business edition.

Google had advertised their Gmail service by offering 1GB of ‘free’ webmail storage. However, it transpired that Google was paying for this offer by running these scans.

This recent change in tactic has been met with ‘qualified’ welcome by privacy campaigners. Executive director Dr Gus Hosein of Privacy International, the British charity who have been campaigning for regulators to intervene since they discovered the scans, stated:

When they first came up with the dangerous idea of monetising the content of our communications, Privacy International warned Google against setting the precedent of breaking the confidentiality of messages for the sake of additional income. […] Of course they can now take this decision after they have consolidated their position in the marketplace as the aggregator of nearly all the data on internet usage, aside from the other giant, Facebook.

Google faced a fairly substantial backlash on account of these scans when they were discovered, notably from Microsoft, with their series of critical ‘Gmail man’ adverts, depicting a man searching through people’s messages.

However, digital rights watchdog Big Brother Watch celebrated Google’s move, describing it as “absolutely a step in the right direction, let’s hope it encourages others to follow suit.”

UK Conservative Party under investigation for breaching data protection and election law

A Channel 4 News undercover investigation has provoked ‘serious allegations’ of data protection and election offences against the Conservative Party.

The investigation uncovered the party’s use of a market research firm based in Neath, South Wales, to make thousands of cold calls to voters in marginal seats ahead of the election this month. Call centre staff followed a ‘market research’ script, but under scrutiny this script appears to canvass for specific local Conservative candidates – in a severe breach of election law.

Despite the information commissioner Elizabeth Denham’s written warnings to all major parties before the election began, reminding them of data protection law and the illegality of such telecommunications, the Conservatives operated a fake market research company. This constitutes a breach separate to election law, and mandates the Information Commissioner’s Office to investigate.

The ICO’s statement on 23rd June reads,

The investigation has uncovered what appear to be underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

  • Paid canvassing on behalf of Conservative election candidates – banned under election law.
  • Political cold calling to prohibited numbers
  • Misleading calls claiming to be from an ‘independent market research company’ which does not apparently exist

MyHome Installations Ltd fined £50,000 for nuisance calls

Facing somewhat less public scrutiny and condemnation than the Conservative Party, Maidstone domestic security firm MyHome Installations has been issued a £50,000 fine by the ICO for making nuisance calls.

The people who received these calls had explicitly opted out of telephone marketing by registering their numbers with the Telephone Preference Service (TPS), the “UK’s official opt-out of telephone marketing.”

The ICO received 169 complaints from members of the public who’d received unwanted calls about electrical surveys and home security from MyHome Installations Ltd.

Harry Smithson 28 June 2017

Largest cyber attack on Parliament to date prompts fears of major national security compromise

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International Trade Secretary Liam Fox stressed that “it’s a warning to everybody, whether they are in Parliament or elsewhere that they need to do everything possible to maintain their own cyber security.”

 

MPs took to Twitter and social media to notify their constituents as their parliamentary email accounts were besieged by a concerted 12-hour ‘brute force’ cyberattack targeting ‘weak passwords.’

On Friday night, parliamentary officials “discovered unauthorised attempts to access accounts of parliamentary networks users.” In response, remote access to the network was cut off, meaning that MPs and aides could not access their official email accounts outside of Westminster.

Parliamentary officials have been working with the National Cyber Security Centre, part of intelligence agency GCHQ, to investigate the attempted breach and assess the potential compromise to national security.

The NCSC’s latest statement on their website, as of Saturday, reads:

The NCSC is aware of an incident and is working around the clock with the UK Parliamentary digital security team to understand what has happened and advise on the necessary mitigating actions.

It is still unclear whether the attempts were successful, or whether any confidential information in the network has been acquired. Moreover, MPs and cyber specialists can only speculate as to the identity of the cyber-attackers.

However, whether those responsible for the attack are foreign ‘state actors’ or organised criminals, the compromise to the confidentiality of private or personal information and national security details is a major risk. Security advisors have warned that the parliamentary email network is a ‘treasure trove’ of information not only for blackmailers, but also for hostile states, crime syndicates and terrorist organisations.

Many Twitter users following the story have been quick to link this attempted breach to Russian state agencies (some using the hashtag #russia), citing interference in European and American elections, as well as the cyberattack on the German Bundestag in 2015, as prior examples of similar assaults on democratic institutions. However, the relatively rudimentary nature of the ‘brute force’ attempted password hacks on Parliament on Friday contrasts, for instance, with the sophisticated attempt to install remote data monitoring software onto the German state’s computer systems two years ago, which German authorities blamed on Russian agents.

While government sources have stated that it is too early to draw conclusions regarding the fallout of the event or the perpetrators, MPs have acknowledged the extent of the threat posed by cybercrime. Tory MP for NW Leicestershire, Andrew Bridgen, stated, “if people thought our emails were not secure it would seriously undermine our constituents’ confidence and trust in approaching their MP at a time of crisis.”

Referencing the ‘WannaCry’ attack on 48 NHS hospitals only a month ago, International Trade Secretary Liam Fox said it was ‘no surprise’ that Parliament would face hacking attempts given the recent attack on our public services.

In the Queen’s Speech last week, the government outlined plans to improve data protection with a new Data Protection Bill, but this did not provide details of plans to counter threats of largescale hacking or cybercrime at home or abroad.

The government indicated, however, that they hoped the new law would help them to collaborate with former EU partners and international allies in order to confront threats to global security, threats in which cyber-conflict plays an increasingly prominent role. It may well be that these measures are following up the government’s statement in 2015 in the National Security Strategy that cyber-attacks from both organised crime and foreign intelligence agencies are one of the “most significant risks to UK interests.”

GDPR Re-Permissioning needs careful planning

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Morrisons becomes the latest high-profile company fined for breaking Privacy and Electronic Communications Regulations (PECR)

The ICO, the independent authority responsible for investigating breaches of data protection law, has fined the fourth largest supermarket chain in the UK £10,500 for sending 130,671 of their customers’ unsolicited marketing emails.

These customers had explicitly opted-out of receiving marketing emails related to their Morrisons ‘More’ loyalty card when they signed up to the scheme. In October and November 2016, Morrisons used the email addresses associated with these loyalty cards to promote various deals. This is in contravention of laws defining the misuse of personal information, which stipulate that individuals must give consent to receive personal ‘direct’ marketing via email.

‘Service emails’ versus ‘Marketing emails’

While the emails’ subject heading was ‘Your Account Details,’ the customers were told that by changing the marketing preferences on their loyalty card account, they could receive money off coupons, extra More Points and the company’s latest news.

The subject heading might suggest to the recipient that they are ‘service emails,’ which are defined under the Data Protection Act 1998 (DPA) as any email an organisation has a legal obligation to send, or an email without which an individual would be disadvantaged (for instance, a reminder for a booked train departure). But there is a fine line between a service email and a marketing email: if an email contains any brand promotion or advertising content whatsoever, it is deemed the latter under the DPA. Emails that ask for clarification on marketing preferences are still marketing emails and a misuse of personal contact data.

Morrisons explained to the ICO that the recipients of these emails had opted-in to marketing related to online groceries, but opted-out of marketing related to their loyalty cards, so emails had been sent for the ostensible purpose of qualifying marketing preferences which also included promotional content. Morrisons could not provide evidence that these customers had consented to receiving this type of email, however, and they were duly fined – although in cases such as this it is often the losses from reputational damage that businesses fear more.

Fines and reputational damage

This comes just three months after the ICO confirmed fines – for almost identical breaches of PECR – of £13,000 and £70,000 for Honda and Exeter-based airline Flybe respectively. Whereas Honda could not prove that 289,790 customers had given consent to direct e-marketing, Flybe disregarded 3.3 million addressees’ explicit wishes to not receive marketing emails.

Even a fine of £70,000 – which can currently be subject to a 20% early payment discount – for sending out emails to existing customers with some roundabout content in them for the sake of promotion, will seem charitable when the General Data Protection Regulation (GDPR) updates the PECR and DPA in 2018. Under the new regulations, misuse of data including illegal marketing risks a fine of up to €20 million or 4% of annual global turnover.

The ICO has acknowledged Honda’s belief that their emails were a means of helping their firm remain compliant with data protection law, and that the authority “recognises that companies will be reviewing how they obtain customer consent for marketing to comply with stronger data protection legislation coming into force in May 2018.”

These three cases are forewarnings of the imminent rise in stakes for not marketing in compliance with data protection law. The GDPR, an EU regulation that will demand British businesses’ compliance irrespective of Brexit, not only massively increases the monetary penalty for non-compliance, but also demands greater accountability to individuals with regard to the use and storage of their personal data.

The regulators recent actions show that companies will not be able cut legal corners under the assumption of ambiguity between general service and implicit promotional emails. And with the GDPR coming into force next year, adherence to data protection regulations is something marketing departments will need to find the time and resources to prepare for.

Harry Smithson, 22/06/17

Queen’s Speech Confirms New Bill to Replace Data Protection Act 1998

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As part of several of measures aimed at “making our country safer and more united,” a new Data Protection Bill has been announced in the Queen’s Speech.

The Bill, which follows up proposals in the Conservative manifesto ahead of the election in June, is designed to make the UK’s data protection framework “suitable for our new digital age, allowing citizens to better control their data.”

The intentions behind the Bill are to:

  • Give people more rights over the use and storage of their personal information. Social media platforms will be required to delete data gathered about people prior to them turning 18. The ‘right to be forgotten’ is enshrined in the Bill’s requirement of organisations to delete an individual’s data on request or when there are “no longer legitimate grounds for retaining it.”
  • Implement the EU’s General Data Protection Regulation, and the new Directive which applies to law enforcement data processing. This meets the UK’s obligations to international law enforcement during its time as an EU member state and provides the UK with a system to share data internationally after Brexit is finalised.
  • To update the powers and sanctions available to the Information Commissioner.
  • Strengthen the UK’s competitive position in technological innovation and digital markets by providing a safe framework for data sharing and a robust personal data protection regime.
  • Ensure that police and judicial authorities can continue to exchange information “with international partners in the fight against terrorism and other serious crimes.”

Ultimately, the Bill seeks to modernise the UK’s data protection regime and to secure British citizens’ ability to control the processing and application of their personal information. The Queen’s Speech expressed the Government’s concern not only over law enforcement, but also the digital economy: over 70% of all trade in services are enabled by data flows, making data protection critical to international trade, and in 2015, the digital sector contributed £118 billion to the economy and employed over 1.4 million people across the UK.

Written by Harry Smithson, 22nd June 2017